Job Description
Join our dynamic team as a Local Customer Service Representative in Cleveland, OH! We're urgently hiring motivated individuals with a passion for helping others. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. This role is perfect for career growth in customer service excellence. Apply now to become part of our award-winning team serving the Cleveland community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Provide product knowledge training to new customers
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency in Microsoft Office and CRM software
- Flexibility to work weekends/holidays as needed
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen