Job Description
Join Detroit Customer Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Detroit residents while launching a rewarding career in customer service. Paid training ensures you start confident, with comprehensive onboarding covering our systems, processes, and service standards. Enjoy competitive compensation, health benefits, and clear advancement opportunities within our growing Michigan-based company. If you thrive in dynamic environments and want to make a tangible impact locally, this is your chance to grow with us!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Detroit-area customers with empathy and efficiency
- Resolve billing, technical, and service inquiries using CRM systems while maintaining quality metrics
- Document interactions accurately in Salesforce and escalate complex issues to specialized teams
- Collaborate with cross-functional departments to improve local service delivery
- Participate in ongoing training to master new products and compliance requirements
- Support community outreach initiatives to enhance brand loyalty in Detroit neighborhoods
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or retail experience
- Exceptional verbal/written communication skills with Midwestern dialect fluency
- Proficiency with Microsoft Office and ability to learn proprietary software quickly
- Strong problem-solving abilities and emotional intelligence for conflict resolution
- Availability for flexible shifts including weekends and holidays
- Valid driver's license for occasional field visits (if applicable)