Job Description
Join Philadelphia's Premier Customer Service Team! CityConnect Solutions is seeking passionate individuals to represent our growing portfolio of local businesses. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement. Perfect for community-minded professionals who thrive in dynamic environments.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Professional development stipend
- Hybrid work schedule after training
Responsibilities
- Handle inbound/outbound calls for Philadelphia-based clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with local business partners to optimize service
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in quarterly service improvement initiatives
- Attend mandatory hiring event on October 15th, 2023
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Philadelphia residency strongly preferred
- Basic knowledge of local business landscape