Job Description
Join our award-winning customer service team and launch your career in Tampa! We're seeking passionate individuals with no prior experience to deliver exceptional support to our local community. Enjoy comprehensive paid training, flexible scheduling, and opportunities for rapid advancement. If you're a people person with a drive to succeed, apply today and start your journey with us immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call resolution and satisfaction
- Identify trends and escalate complex issues to supervisors
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with Microsoft Office Suite
- Ability to thrive in a fast-paced team environment
- Positive attitude and willingness to learn new technologies
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening