Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're urgently seeking passionate individuals to deliver exceptional support to our community. This full-time role offers immediate start and competitive benefits. If you thrive in a fast-paced environment and love helping others, apply today and make an impact!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and update records in our CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify process improvements and suggest solutions to leadership
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local retail/service sector
- Exceptional communication skills with strong active listening abilities
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Ability to work flexible shifts including evenings/weekends
- Valid Michigan driver's license for potential field visits
- Fluency in English and Spanish highly valued