Job Description
Join UrbanConnect Solutions as a Local Customer Service Representative and become the voice of our vibrant Los Angeles community! We're seeking passionate individuals to deliver exceptional support to local clients while building lasting relationships. This full-time role offers immediate start and the opportunity to grow within a dynamic team dedicated to excellence. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in the heart of LA.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and service requests using our proprietary CRM system
- Collaborate with local partners to ensure seamless service delivery across LA neighborhoods
- Maintain detailed customer records and documentation in compliance with company policies
- Identify and escalate complex issues to senior specialists while providing interim solutions
- Contribute to team goals by meeting/exceeding monthly performance metrics
Qualifications
- Minimum 1 year customer service experience with proven success in high-volume environments
- Exceptional communication skills with fluency in English and Spanish (required)
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license and reliable transportation (for occasional field visits)
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent (college degree preferred)