Job Description
Join our award-winning team as a Local Customer Service Representative in Oklahoma City! We're seeking passionate professionals to deliver exceptional service to our community. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Our hiring event offers on-the-spot interviews and same-day conditional offers. Apply today to start your rewarding career!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience and satisfaction
- Maintain product knowledge across service offerings
- Meet/exceed performance metrics for call handling and resolution
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Flexible availability including evenings and weekends