Job Description
Join our award-winning call center team in Seattle and experience the freedom of daily pay! We're hiring passionate Customer Service Agents to handle inbound/outbound calls for Fortune 500 clients. Enjoy same-day pay, comprehensive benefits, and a dynamic work environment in downtown Seattle. No experience? No problem! We provide paid training and career advancement opportunities. Apply today and start earning tomorrow!
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services using CRM tools
- Meet/exceed daily performance metrics (call time, resolution rate, quality scores)
- Document interactions accurately in Salesforce and maintain detailed call logs
- Collaborate with team leads to improve processes and customer satisfaction
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Typing speed of 35+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening