Job Description
Join CityConnect Solutions and become the voice of Philadelphia! We're hosting a exclusive hiring event for passionate Local Customer Service Representatives to deliver exceptional support to our community-based clients. Enjoy a modern workspace, competitive benefits, and career growth opportunities while making a real difference in your city.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and update customer accounts using proprietary CRM systems
- Collaborate with local teams to address community-specific service challenges
- Document interactions and maintain accurate case records
- Proactively identify opportunities to enhance local service experiences
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or community-facing role
- Strong Philadelphia regional knowledge and cultural awareness
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Valid Pennsylvania driver's license (if field visits required)