Job Description
Join our award-winning customer support team and make an immediate impact! ConnectSolutions is seeking passionate Remote Customer Service Representatives to deliver exceptional experiences for our clients in Baltimore, MD and North Carolina. This is a fully remote position with flexible hours and comprehensive training provided. Help us redefine customer excellence while advancing your career in a dynamic, growth-oriented environment.
We value innovation, empathy, and proactive problem-solving. As a key member of our support ecosystem, you'll resolve inquiries efficiently, build lasting client relationships, and contribute to our mission of 100% customer satisfaction. Enjoy competitive compensation, health benefits, and career advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and product-related concerns
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues when needed
- Meet or exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements and best practices documentation
Qualifications
- Minimum 1 year of customer service experience in a remote or hybrid setting
- Exceptional written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and attention to detail
- High-speed internet connection and quiet home office environment
- Ability to work flexible shifts including evenings and weekends
- Valid work authorization in the United States
- Experience in telecommunications or SaaS industries preferred