Job Description
Join our award-winning customer experience team in Wichita! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our Kansas-based clients. Enjoy a collaborative environment with competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for career-focused individuals who thrive in community-focused roles and want to make a tangible impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with local teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities for local business partners
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends
- Local Kansas residency required (within 30 miles of Wichita)