Job Description
Launch your customer service career in San Jose! Nexus Solutions Inc. is seeking passionate individuals for our Local Customer Service Representative role. No prior experience required—comprehensive training provided! Join our award-winning team dedicated to delivering exceptional customer experiences while supporting local businesses across California.
Our upcoming North Carolina hiring event is your gateway to this exciting opportunity. Discover how you can make an impact in our vibrant San Jose headquarters while building transferable skills for future growth. We value fresh perspectives and offer clear career progression paths.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for San Jose-based clients
- Resolve inquiries and complaints with empathy and efficiency following company protocols
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training to master product knowledge and service standards
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Contribute to process improvements for local customer experience initiatives
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- No prior experience required—we provide comprehensive onboarding
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient in basic computer applications and typing (35+ WPM)
- Ability to work flexible hours including weekends and holidays
- Valid California driver’s license (for occasional local client visits)
- Fluency in English; bilingual Spanish speakers preferred