Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our local community. Paid training provided to ensure your success. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in the heart of Philly. No experience necessary – we'll equip you with all the tools needed to thrive!
Responsibilities
- Handle inbound/outbound calls and emails from Philadelphia-area customers
- Resolve billing inquiries, product questions, and technical support issues
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality and efficiency
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and basic tech tools
- Previous customer service experience preferred but not required
- Must pass background check and drug screening