Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our thriving San Francisco community! We're seeking passionate individuals to deliver exceptional in-person support at our downtown office. As a key member of our customer experience team, you'll resolve inquiries, build lasting relationships, and contribute to our mission of making local services accessible. Enjoy competitive benefits, flexible scheduling, and a vibrant workplace culture. Immediate start available! Apply today and start making a difference tomorrow.
Responsibilities
- Provide in-person customer support at our San Francisco office location
- Resolve billing inquiries and service complaints with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with local partners to enhance service delivery
- Contribute to community outreach initiatives
- Maintain strict confidentiality of customer data
- Meet daily performance metrics for resolution times
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Exceptional verbal communication skills
- Proficiency with CRM software and office tools
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities under pressure
- Valid California driver's license (for occasional off-site duties)
- Fluency in English and Spanish highly desirable