Job Description
Join our dynamic team at Apex Solutions Group for exciting weekend shift opportunities! We're seeking dedicated Customer Service Representatives to deliver exceptional experiences from our Minneapolis call center. Enjoy competitive pay, flexible scheduling, and a supportive environment while helping clients resolve inquiries with professionalism and empathy.
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve billing, technical, and account inquiries
- Document interactions in CRM systems with precision
- Meet performance metrics for call quality and resolution
- Collaborate with team members on process improvements
- Maintain detailed knowledge of products/services
- Adhere to compliance and security protocols
Qualifications
- 1+ years call center or customer service experience
- Excellent verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent required
- Weekend availability mandatory (Sat/Sun shifts)
- Spanish bilingual candidates strongly preferred