Job Description
Join our award-winning team as a Local Customer Service Representative! No experience required – we provide comprehensive training to launch your career. Be the friendly voice behind our community-focused brand, helping Cleveland residents with billing inquiries, technical support, and product questions. Enjoy competitive pay, flexible scheduling, and clear advancement pathways. Our next hiring event is on October 28th – apply today to start your journey!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing discrepancies and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet KPIs for resolution time and customer satisfaction
- Participate in weekly product knowledge workshops
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – open to career changers
- Strong verbal communication skills in English
- Basic computer proficiency (typing, web navigation)
- Ability to multitask in fast-paced environments
- Empathetic problem-solving mindset
- Reliable transportation to downtown Cleveland office