Job Description
Join our award-winning customer support team as a Local Customer Service Representative in Houston! We're urgently seeking passionate individuals to deliver exceptional service to our growing client base. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities. Our supportive environment values teamwork and recognizes your contributions with monthly bonuses and advancement paths. Apply today to become part of Houston's premier customer service hub!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and handle time targets
- Participate in ongoing training to master new products and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer service or call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and active listening abilities
- Ability to navigate multiple systems simultaneously in fast-paced settings
- Strong problem-solving skills with attention to detail
- Flexibility to work weekends and holidays during peak seasons