Job Description
Join our elite remote call center team and deliver exceptional customer experiences from the comfort of your home! We're seeking dedicated Night Shift Call Center Representatives to support our Fortune 500 clients in Charlotte, NC. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact. No commute required—just a quiet workspace and your commitment to excellence.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Meet/exceed performance metrics including CSAT, AHT, and FCR
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols for sensitive data handling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional communication and active listening abilities
- Ability to work independently in remote environment
- Reliable high-speed internet and quiet workspace
- Availability for 4x10-hour night shifts (11 PM - 9 AM)