Job Description
Join our award-winning team as a Local Customer Service Representative in Albuquerque! We're seeking passionate individuals to deliver exceptional support to New Mexico residents. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. No prior experience required – we invest in your success!
Why Work With Us?
• Paid Training Program: 4-week paid training covering customer service excellence and product knowledge
• Local Impact: Serve Albuquerque communities with personalized support
• Growth Opportunities: Clear advancement paths to team lead and supervisor roles
• Comprehensive Benefits: Health insurance, 401(k) matching, and paid time off
• Modern Workspace: Hybrid schedule options with our downtown Albuquerque office
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, service, and technical issues for New Mexico residents
- Document interactions accurately in our CRM system while maintaining data security
- Collaborate with technical teams to escalate complex issues efficiently
- Meet monthly performance metrics including quality scores and resolution times
- Contribute to process improvements based on customer feedback
- Participate in ongoing training to maintain service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills in English (Spanish fluency a plus)
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Reliable attendance and punctuality record
- Basic computer proficiency with typing speed of 35+ WPM
- Passion for serving Albuquerque's diverse communities
- No prior experience required – training provided!