Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional service to Austin residents while enjoying competitive pay and comprehensive benefits. No experience? No problem! Our paid training program equips you with everything needed to thrive in this rewarding role. Enjoy a supportive team environment, clear career pathways, and the satisfaction of making real impact in your local community.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining company standards
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Represent our brand positively in all community interactions
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible hours including weekends
- Must pass background check and drug screening
- Austin residency preferred (not required)