Job Description
Join our award-winning customer service team in Atlanta! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our Georgia clients. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities within a dynamic team environment. Our Atlanta headquarters features modern workspaces and a supportive culture focused on employee success.
Why Join Us? • Industry-leading training program • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Employee discounts on company products • Monthly team-building events
Responsibilities
- Handle inbound/outbound calls and emails from Georgia-based customers
- Resolve product/service inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with local Atlanta teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in quarterly hiring events for new team members
- Maintain detailed knowledge of Georgia-specific service protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including weekends
- Valid Georgia driver's license (for occasional off-site events)
- Spanish bilingual skills highly desirable
- Pass background check and drug screen