Job Description
Join Elite Customer Solutions as a Local Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support to our Georgia-based clients. This full-time role offers competitive pay, comprehensive benefits, and career advancement opportunities. Our dynamic team environment includes on-the-job training and performance-based incentives. Attend our exclusive hiring event on June 15th for priority consideration! Help us redefine customer excellence while building a rewarding career in the heart of Atlanta.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed customer satisfaction and productivity targets
- Participate in continuous improvement initiatives
- Support community outreach programs (quarterly)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Valid Georgia driver's license (for occasional field visits)
- Bilingual (Spanish/English) candidates encouraged to apply