Job Description
Join our award-winning customer service team in Austin and kickstart your career with comprehensive paid training! We're seeking passionate individuals to become the voice of our brand, delivering exceptional support to local customers. Enjoy competitive pay, flexible scheduling options, and opportunities for growth within our innovative tech company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to escalate complex cases
- Proactively upsell solutions during customer interactions
- Participate in bi-weekly training sessions (paid)
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- No experience required - we provide full training!
- Must pass background check and drug screen