Job Description
We're urgently hiring passionate Customer Service Representatives for our Cleveland team! Join a dynamic organization offering paid training and career growth opportunities. Help our community thrive by delivering exceptional support to local residents. No experience needed—just your dedication and positive attitude!
Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today to start your rewarding career in Cleveland's thriving service sector!
Responsibilities
- Handle inbound/outbound calls and digital communications from Cleveland residents
- Resolve inquiries regarding local services, billing, and account management
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and resolution efficiency
- Participate in ongoing training to enhance product knowledge
- Uphold company values while representing Cleveland Community Services
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new systems
- Empathetic approach to customer problem-solving
- Ability to work flexible hours including evenings/weekends
- Positive attitude and team-oriented mindset
- Reliable transportation to our Cleveland facility
- No prior experience required—paid training provided!