Job Description
Join ExpressPay Solutions and transform your customer service career with our revolutionary daily pay program! We're seeking passionate Local Customer Service Representatives in Washington DC to deliver exceptional support while enjoying financial flexibility. No more waiting for bi-weekly paychecks—get paid daily for your hard work!
As a cornerstone of our client experience team, you'll resolve inquiries, build loyalty, and drive satisfaction in a fast-paced environment. Our comprehensive training and supportive culture ensure your success from day one. This contract position offers immediate start and competitive compensation with growth opportunities into leadership roles.
Why Choose ExpressPay Solutions?
• Daily pay option (no more waiting!)
• Flexible scheduling
• Free professional development
• Health benefits for full-time contractors
• Recognition programs
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in Salesforce and Zendesk
- Identify upsell opportunities to enhance revenue per interaction
- Maintain product knowledge through weekly training modules
- Support seasonal peak periods with flexible scheduling
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail or call centers
- Proficiency with Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work rotating shifts including weekends
- Basic data entry speed of 40+ WPM
- Must pass background check and drug screening
- Washington DC residency required (local candidates only)