Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy the unique benefit of daily pay! We're seeking passionate professionals to deliver exceptional customer experiences in San Jose, CA, with paid training provided. No experience required – we invest in your growth with comprehensive onboarding. Enjoy competitive hourly rates, flexible scheduling, and career advancement opportunities. Apply today and get paid daily while building a rewarding career in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with support teams to resolve complex customer escalations
- Meet performance metrics including call quality and resolution times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and customer service software
- Ability to multitask in fast-paced environments
- Customer-centric mindset with problem-solving aptitude
- Reliable transportation to San Jose office location
- Passing background check and drug screen required