Job Description
Join our dynamic team as a Local Customer Service Representative in Minneapolis, MN! We offer immediate start opportunities with daily pay options to ensure you get paid faster. As a key member of our support team, you'll deliver exceptional service to local customers while building meaningful relationships. Our modern downtown office provides a collaborative environment with growth opportunities. If you're passionate about helping people and want financial flexibility, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics including call quality and resolution times
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a local market
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Excellent communication skills with neutral accent
- Passion for serving the Minneapolis community