Job Description
Join our award-winning customer service team and enjoy the flexibility of daily pay! We're hiring passionate Customer Service Representatives in Charlotte, NC to deliver exceptional support to our growing client base. As a key member of our dynamic team, you'll handle inquiries via phone, email, and chat while resolving issues efficiently. Plus, attend our exclusive Texas hiring event to fast-track your application and interview on-site!
Why You'll Love This Role:
- Same-day pay option for immediate financial flexibility
- Comprehensive training and career advancement opportunities
- Modern, collaborative work environment in Charlotte's Uptown district
- Health benefits and 401(k) matching after 90 days
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet daily performance metrics including call quality and resolution rates
- Participate in quarterly training sessions to enhance product knowledge
- Support Texas hiring event logistics when scheduled
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Passion for problem-solving and customer advocacy
- Valid driver's license for occasional travel to Texas events