Job Description
Join our dynamic team as a Local Customer Service Representative in Fresno, CA! We're hosting a hiring event for motivated professionals seeking daily pay opportunities. This full-time role offers competitive compensation, comprehensive training, and the chance to make a direct impact in our community. Enjoy flexible scheduling, performance bonuses, and a supportive work environment. Perfect for career changers or those seeking stability with rapid advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain performance metrics (CSAT, resolution time, call quality)
- Participate in weekly team meetings and training sessions
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution skills
- Excellent verbal/written communication abilities
- Ability to work flexible shifts (evenings/weekends as needed)
- Pass background check and drug screening
- Valid California driver's license (for local travel if required)