Job Description
Join Washington DC's premier tech support team as a Chat Support Specialist! We're seeking empathetic communicators to deliver world-class customer assistance through live chat channels. With comprehensive paid training and career advancement opportunities, this is your chance to launch a rewarding customer service career in the nation's capital.
What We Offer:
- Full paid training program (4 weeks)
- Health benefits and retirement plan
- Performance-based bonuses
- Modern downtown office with Metro access
- Clear career progression path
Responsibilities
- Provide real-time customer support via chat interface
- Resolve technical issues and billing inquiries
- Document interactions in CRM systems
- Collaborate with team to improve support workflows
- Meet quality and response time metrics
- Identify opportunities for process improvements
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to type 40+ WPM accurately
- Customer service experience preferred
- Proficient with web-based tools
- Problem-solving aptitude
- Available for weekday shifts
- Must pass background check