Job Description
Join Raleigh Connect Solutions as a Local Customer Service Representative and experience the freedom of daily pay! We're hosting an exclusive hiring event for motivated professionals passionate about delivering exceptional service to our Raleigh community. Enjoy competitive hourly rates, comprehensive benefits, and the opportunity to grow your career while making an immediate impact. No more waiting for payday – your hard work is rewarded daily!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with support teams to ensure seamless customer experiences
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in daily team huddles and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication skills and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Valid NC driver's license (if field support required)
- Positive attitude and commitment to customer-centric values