Job Description
Join ExpressConnect Solutions as a Local Customer Service Representative and enjoy the freedom of daily pay while making a meaningful impact in your community! We're seeking passionate individuals to deliver exceptional service to Milwaukee residents. With our industry-leading same-day payment system, you'll receive earnings every day without waiting for traditional pay cycles. No nights or weekends – enjoy a consistent Monday-Friday schedule with comprehensive benefits including health insurance and paid time off. Our supportive team environment offers continuous growth opportunities with clear advancement paths into supervisory roles.
Responsibilities
- Handle inbound calls, emails, and chat inquiries from local Milwaukee customers with empathy and professionalism
- Resolve billing concerns, service issues, and product inquiries using CRM systems
- Document interactions accurately in Salesforce while maintaining strict data security protocols
- Collaborate with field teams to coordinate service appointments and customer follow-ups
- Meet daily performance metrics including call quality scores and resolution targets
- Participate in quarterly training programs to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience with proven conflict resolution skills
- Type 40+ WPM with strong computer proficiency in CRM platforms
- Ability to work Monday-Friday 8am-5pm with occasional overtime
- Valid Wisconsin driver's license for potential local travel (mileage reimbursed)
- Pass background check and drug screening per company policy
- Bilingual English/Spanish speakers encouraged to apply