Job Description
Join our award-winning team in Louisville, KY as a Local Customer Service Representative with immediate daily pay options! We're seeking compassionate professionals to deliver exceptional support while enjoying competitive wages and flexible scheduling. This hybrid role combines in-office collaboration with remote flexibility, perfect for work-life balance. Our comprehensive benefits package includes health insurance, paid time off, and career advancement opportunities. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining data privacy standards
- Collaborate with technical teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in bi-weekly training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with neutral accent and clear articulation
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving skills with attention to detail
- Passion for helping others and positive attitude under pressure