Job Description
Join our award-winning Denver team as a Local Customer Service Representative and experience the power of daily pay! We're seeking energetic professionals who thrive in fast-paced environments to deliver exceptional service to Colorado residents. This role offers immediate start opportunities, competitive compensation, and the unique advantage of same-day pay through our partnership with DailyPay. Enjoy a modern workspace in downtown Denver with flexible scheduling options and comprehensive benefits. If you're passionate about helping your community and want financial flexibility, this is your perfect career move!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Denver-area customers
- Resolve billing, technical, and service-related issues with first-call resolution
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with local teams to address community-specific service needs
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to master Denver market knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional markets
- Proficiency with CRM software and multi-channel communication tools
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Clear background check and drug screening required
- Valid Colorado driver's license (for occasional field visits)