Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform your career with our industry-leading paid training program! We're seeking passionate individuals in Charlotte, NC to deliver exceptional customer experiences while enjoying the flexibility of daily pay. No experience required – we provide comprehensive training to equip you with the tools for success. Enjoy competitive hourly rates, a supportive team environment, and opportunities for growth. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Utilize CRM software to manage customer accounts
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Positive attitude and customer-first mindset
- No prior experience necessary – training provided
- Reliable transportation to Charlotte office
- Ability to work flexible hours including weekends