Job Description
Join TechConnect Solutions' award-winning customer experience team as a Part-Time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional service via live chat while enjoying the freedom of remote work. Perfect for students, parents, or professionals seeking flexible hours without compromising impact.
Perks You'll Love:
- Competitive hourly pay with performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive paid training and certification
- Career advancement pathways to senior roles
- Health and wellness stipend for remote setups
Responsibilities
- Deliver real-time chat support across multiple platforms (web, mobile apps)
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed customer interaction logs in CRM systems
- Escalate complex issues to senior specialists with clear documentation
- Contribute to knowledge base improvements and training materials
- Meet/exceed KPIs for response time (avg. <90s) and resolution rate (>85%)
Qualifications
- High school diploma/GED; college degree preferred
- 1+ years customer service experience (chat/email focus)
- Typing speed ≥ 60 WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Reliable high-speed internet and quiet home office
- Available 20-30 hours/week including weekend/evening shifts
- Fluent in English with excellent written communication