Job Description
Join Apex Customer Solutions in Raleigh, NC for a rewarding career with daily pay! We're hiring passionate Customer Service Representatives to deliver exceptional experiences for our clients. Enjoy the stability of full-time employment with the flexibility of same-day pay through our partnership with DailyPay. At our upcoming hiring event, you'll connect directly with hiring managers and receive on-the-spot interviews.
Why Choose Us?
- Competitive hourly pay ($16-$20)
- Health, dental, and vision benefits
- 401(k) with company match
- Paid training and career advancement
- Modern downtown Raleigh office with free parking
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex cases
- Maintain customer satisfaction scores above 95%
- Participate in weekly performance improvement sessions
- Support seasonal peak periods with flexible scheduling
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Ability to work in fast-paced environment
- Excellent problem-solving and communication skills
- Available for daytime shifts (8 AM - 6 PM)
- Positive attitude with customer-first mindset