Job Description
Join our award-winning customer service team and transform your career with daily pay opportunities! We're seeking passionate Local Customer Service Representatives to deliver exceptional support from home across Nashville, TN and North Carolina. Enjoy the flexibility of remote work while making a real impact in your community.
Why Work With Us?
- Get paid DAILY through our instant pay platform
- Comprehensive paid training and career development
- Health benefits, PTO, and retirement plans available
- Modern home office equipment provided
- Supportive team culture with regular virtual meetups
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rates
- Process orders, returns, and account updates using proprietary CRM systems
- Collaborate with regional teams to address location-specific service needs
- Maintain accurate documentation in compliance with SEC and state regulations
- Meet daily performance metrics including handle time and first-contact resolution
- Proactively identify process improvements for local market challenges
- Participate in quarterly training on new products and compliance updates
Qualifications
- Minimum 1 year customer service experience in local or regional markets
- High school diploma or equivalent; college degree preferred
- Strong verbal communication skills with Southern US dialect proficiency
- Reliable high-speed internet and quiet home office environment
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Must reside in Nashville, TN or North Carolina with legal work authorization
- Flexible availability including evenings, weekends, and holidays