Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of working from home with daily pay! We're seeking empathetic professionals to support our Dallas-based clients with exceptional service. This remote role offers competitive hourly rates and the opportunity to make a real impact in your community.
Why Join Us?
• Get paid daily through our secure payment system
• Full training and ongoing support provided
• Flexible schedule ideal for students or parents
• Health benefits and retirement options available
• Be part of a dynamic, inclusive team
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing inquiries and service issues efficiently
- Update customer records in our CRM system accurately
- Collaborate with technical teams to resolve complex escalations
- Maintain service quality metrics (CSAT, FCR)
- Participate in weekly team training sessions
- Document interactions following company protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and MS Office Suite
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends