Job Description
Join our award-winning customer service team in Detroit! We're hosting an exclusive hiring event for motivated individuals to become Local Customer Service Representatives. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Perfect for Detroit locals seeking stable, community-focused work.
Why Join Us?
- Immediate full-time positions with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts and wellness programs
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Positive attitude with conflict resolution abilities
- Availability for flexible shifts including weekends
- Valid Michigan driver's license (if field visits required)