Job Description
Join our award-winning customer service team in Detroit! We're hosting an exclusive hiring event for passionate individuals ready to become the voice of our community. As a Local Customer Service Representative, you'll deliver exceptional support to Detroit residents while building meaningful connections. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within Michigan's thriving service sector.
Why Apply?
• On-the-spot interviews
• Same-day offers for qualified candidates
• Paid training program
• Health/dental/vision benefits
• 401(k) with company match
Responsibilities
- Resolve customer inquiries via phone, email, and in-person at our Detroit hub
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with local vendors to ensure seamless service delivery
- Identify and escalate complex issues to senior support teams
- Contribute to process improvements for Detroit-specific needs
- Participate in quarterly community engagement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency in Microsoft Office Suite
- Excellent communication skills in English (bilingual Spanish a plus)
- Ability to work flexible shifts including weekends
- Valid Michigan driver's license (for occasional field visits)
- Pass background check and drug screening