Job Description
Join Metro Support Solutions at our exclusive Detroit Hiring Event for Local Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our community-focused clients. Enjoy competitive pay, comprehensive training, and a dynamic team environment. On-the-spot interviews available! Bring your resume and enthusiasm. Advance your career while making a difference in Detroit's service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional context
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Valid Michigan driver's license (for potential client visits)
- Bilingual English/Spanish speakers strongly encouraged