Job Description
Join our award-winning team at ClientFirst Solutions and launch your career in customer service! We're hosting an exclusive hiring event for passionate entry-level professionals to become Local Customer Service Representatives in New York. As the first point of contact, you'll deliver exceptional support to our diverse client base while growing with industry-leading training and mentorship. Enjoy a competitive salary, comprehensive benefits package, and opportunities for advancement. No experience necessary – we provide all training! Apply now to secure your spot at our hiring event.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools and knowledge base resources
- Document interactions accurately and maintain detailed customer records in our system
- Collaborate with support teams to escalate complex issues and ensure seamless resolution
- Contribute to process improvements by identifying recurring client pain points
- Participate in weekly training sessions to enhance product knowledge and service skills
- Meet performance metrics for response time, resolution rate, and customer satisfaction (CSAT)
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years customer service or call center experience (entry-level encouraged)
- Exceptional verbal/written communication skills and active listening abilities
- Proficient in Microsoft Office Suite and quick adaptation to new software
- Strong problem-solving mindset with patience under pressure
- Ability to work flexible shifts including evenings and weekends
- Valid work authorization in the United States
- Positive attitude and commitment to teamwork in a fast-paced environment