Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Chicago! We provide comprehensive paid training to launch your career in customer service. Enjoy competitive compensation, career advancement opportunities, and a supportive work environment. Help us deliver exceptional service to our local community while growing professionally with a leading service provider.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics including call volume and resolution times
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Strong problem-solving abilities
- Ability to work flexible hours including weekends
- Positive attitude and customer-focused mindset
- No prior experience necessary - paid training provided!