Job Description
Join our dynamic team as a Local Customer Service Representative and launch your career in customer excellence! We're seeking enthusiastic individuals to deliver exceptional service to our Fort Worth community. No prior experience required – we provide comprehensive training to ensure your success. Enjoy a supportive work environment with growth opportunities and competitive benefits. Immediate start available for motivated candidates ready to make a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for quality and speed
- Participate in ongoing training programs
- Contribute to customer satisfaction initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Customer service experience preferred but not required
- Must pass background check and drug screening