Job Description
Are you looking for weekend shift jobs in San Diego, CA that offer flexibility and competitive pay? Apex Tech Solutions is seeking a dedicated Part Time Customer Support Specialist to join our dynamic team.
As a weekend employee, you will play a crucial role in maintaining our high service standards while enjoying the freedom of a flexible schedule. Whether you are a student, a parent, or simply looking for a second income, this is the perfect opportunity to grow your career in a thriving city.
We pride ourselves on a modern work environment and offer comprehensive training to ensure your success.
Responsibilities
- Provide top-tier technical support to customers via phone, email, and chat during weekend hours.
- Diagnose and resolve technical issues related to our software products efficiently.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the weekday support team to escalate and resolve complex tickets.
- Ensure strict adherence to service level agreements (SLAs) during shift hours.
- Assist in training new weekend staff members on company protocols.
- Maintain a positive and professional demeanor in all customer interactions.
Qualifications
- High school diploma or equivalent required; Associate's degree in a related field preferred.
- Proven experience in customer service or technical support is a plus.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Familiarity with CRM software and ticketing systems is highly desirable.