Job Description
Join Peak Support Solutions as a Local Customer Service Representative and kickstart your career in Colorado Springs! We're hiring motivated individuals for our entry-level roles with comprehensive paid training programs. No experience necessary – we'll equip you with the skills to excel in customer service, communication, and problem-solving. Enjoy competitive pay, career growth opportunities, and a supportive team environment. If you're passionate about helping others and want to build a rewarding career in customer service, apply today!
What We Offer:
- Full-time paid training program (4 weeks)
- Health, dental, and vision benefits after 90 days
- 401(k) with company match
- Paid time off and holidays
- Advancement opportunities to senior roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet performance metrics for customer satisfaction
- Participate in ongoing training and skill development
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM tools)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Must pass background check and drug screen