Job Description
Join our dynamic team in Long Beach as a Local Customer Service Representative! We're urgently seeking passionate individuals to provide exceptional support to our community. This immediate-start opportunity offers competitive pay, comprehensive training, and a chance to make a real impact. Apply now – positions filling fast!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics for call quality and resolution times
- Proactively identify opportunities to enhance service delivery
Qualifications
- Minimum 1 year customer service experience in a local market
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Must reside in Long Beach or surrounding areas
- Flexible availability including weekends/evenings