Job Description
Join our award-winning customer service team in Fort Worth! We're hosting an exclusive hiring event for motivated individuals who thrive in dynamic, people-focused environments. As a Local Customer Service Representative, you'll be the first point of contact for our valued community members, delivering exceptional support while building lasting relationships. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve product/service issues using company resources and protocols
- Document customer interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for resolution times and satisfaction scores
- Identify and escalate complex issues to appropriate departments
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local market
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including weekends
- Valid Texas driver's license (if field visits required)
- Bilingual in English/Spanish highly desirable