Job Description
Join our award-winning team as a Local Customer Service Representative at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support to our Los Angeles-based clients. This full-time position offers immediate start opportunities, competitive benefits, and career growth potential. As the first point of contact, you'll embody our commitment to excellence while working in a dynamic, collaborative environment. If you thrive in fast-paced settings and want to make a tangible impact in your community, this role is perfect for you!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including response time and satisfaction scores
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local market
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual skills highly desirable
- Must pass background check and drug screening